FAQ's
Shipping & Delivery
Q: How quickly will my order ship?
A: We offer fast, free shipping on all orders within the continental U.S. Most items are delivered between 1-13 business days! Orders are processed within 1–3 business days, and delivery generally takes 5–10 business days.
Q: Will I receive tracking information?
A: Yes, you'll get a tracking number via email as soon as your order ships so you can monitor its progress.
Q: Are there shipping restrictions or fees for large items?
A: While shipping is free, larger or heavier items may ship in multiple packages. Any specific charges or restrictions will be clearly displayed at checkout.
Returns & Warranty
Q: What is your return policy?
A: If your item arrives defective or damaged, please contact us within 30 days for a replacement or full refund. For returns of unused items in original packaging, return shipping costs are the customer’s responsibility and returned items are subjected to a 30% restocking fee.
Q: Do you offer a warranty?
A: Yes! We include a 30-day standard warranty on all of our products.
Products & Assembly
Q: Do your desks and treadmill combos require assembly?
A: Yes. Most items require light assembly with tools and instructions included. Setup is usually quick and straightforward.
Q: Can I actually walk on the treadmill while working?
A: Absolutely! Our treadmill desk combinations are built for seamless use while working, so you can stay active and focused throughout your day.
Payments & Security
Q: What payment methods does Focus & Furnished accept?
A: We accept all major credit cards, as well as PayPal, Apple Pay, Shop Pay, and more. Your payment is secured through SSL encryption.
Business Orders & Support
Q: Do you serve businesses or just individual customers?
A: We serve both! Whether you're furnishing a home office or outfitting a commercial workspace, we offer solutions and bulk pricing tailored to your needs.
Q: How can I contact customer support?
A: You can reach our support team via email at contact@focusfurnished.com or by phone at (612) 643-0436. We respond to inquiries within one business day.
General & Product Questions
Q: What makes Focus & Furnished different?
A: We offer high-quality, modern office furniture like treadmill desks and office tables at wholesale prices by working directly with manufacturers. This lets us outperform big-box retailers in quality and keep prices competitive.
Q: Where can I find your shipping and returns policy page?
A: Visit the "Shipping Policy" and "Returns & Refunds" links in the footer of every page for full details on our processes and timelines.